Returns And Exchanges

Returns & Exchanges

We want you to love every item you purchase from our store—and feel good about using it. If something isn’t quite right, we’re here to help.

🔄 Returns Policy

• We accept returns within 30 days of delivery.

• Items must be unused, in their original packaging, and in resellable condition.

• To initiate a return, email us at Support@ecocartology.com with your order number and reason for return.

Once your return is approved, we’ll provide instructions and a return shipping address. Please note: return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

♻️ Exchanges

Need a different item, scent, or size? We offer hassle-free exchanges within 30 days of delivery.

Just email us at Support@ecocartology.com, and we’ll help you make the swap.

🚫 Non-Returnable Items

To maintain safety and hygiene, the following items are not eligible for return or exchange:

• Opened personal care or beauty items

• Used kitchen or cleaning products

• Gift cards

• Sale or clearance items (marked as final sale)

💰 Refunds

Once your return is received and inspected, we’ll notify you by email and issue your refund to the original payment method. Please allow 3-5 business days for it to reflect on your account.

🌍 Sustainable Returns Matter

We’re committed to reducing waste. If you're unsure whether to return an item, contact us—we may be able to suggest eco-friendly solutions, donations, or repurposing ideas.