FAQs

Frequently Asked Questions

1. When will my order arrive?
Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 5–14 business days.

2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders.

3. Can I return an item?
Absolutely. We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

4. How do I start a return?
Simply contact our support team at Support@ecocartology.com with your order number, and we’ll guide you through the process.

5. What if my item arrives damaged?
We're sorry about that! Please email us a photo of the item and we’ll send a replacement or issue a refund.

6. Do you ship internationally?
Currently, we ship within US, Canada and UK. Stay tuned as we expand!

7. How can I contact customer support?
You can reach us at Support@ecocartology.com or at click Contact Us link. We're here to help Monday–Sunday, 8am–5pm PST.